Employee FAQs

What is a Concierge Service?

• A concierge service is designed to provide busy people with assistance in managing their daily, personal and professional tasks or “to do” lists. Our services improve our clients’ personal and professional lives by giving them back time to focus on their work or the those things they would prefer to do while away from the office. We operate as our client’s own personal concierge, often found only in a luxury hotel or resort. We make the impossible happen!

Are Personal Assistance or Personal Concierge services expensive?

• Although much like having a 5-star hotel concierge on the other side of your computer screen, telephone or even in your building’s lobby, having your own personal concierge is surprisingly affordable! Depending on the diversity of the program or service that best fits your employee’s needs, prices can certainly very as we custom tailor a program specifically for your facility.  Southwest Concierge provides for monthly, quarterly or annual invoicing.  Give us a call for a complimentary consultation.

Do my employees need a membership to use Southwest Concierge’s Services?

• Absolutely not; our membership programs are designed for individuals who don’t have the luxury of an employer provided concierge.  Anyone looking to save time, needing a pair of extra hands, frustrated by poor customer service, or searching for a one-stop information resource can use the Southwest Concierge Service kiosk….even when they’re not at work! Our services are tailored to meet our clients' unique lifestyles, so the programs and services we offer cater to busy professionals, company employees, business clients, visiting guests, and visitors to our growing city. ANYONE can benefit from Southwest Concierge!

What hours are services available?

• Our normal concierge hours are:
• Monday through Friday
• On-Site Concierge Services:  8:00am to 5:00pm
• Personal Assistants: 7:00am to 6:00pm; By Appointment
  
  
• Saturday & Sunday
• Virtual Concierge Services: 24 hours
• Personal Assistants:  8:00am to 5:00pm; By Appointment
  

How do I contact SW Concierge to request services?

• We accept orders at the lobby kiosk, via telephone, email, fax, or web inquiry. We require a minimum of 24 hours to complete a service request and will accommodate requests as quickly as possible. We will do our utmost to accommodate emergency requests (car broke down, etc.), although we can’t always guarantee service can be accomplished immediately.

What Is Your Preferred Vendor Referral Network?

• Our Preferred Vendor Referral Network is a network of service professionals and businesses that have partnered with Southwest Concierge Services to provide the best in quality services to our clients. All service vendors must meet a specific criteria, must be appropriately licensed and insured, must be able to provide excellent references, and must be completely committed 150% to providing the very best in customer service!

What Should I Expect From Southwest Concierge Services?

• As a client of Southwest Concierge Services, you should expect to receive prompt attention to your requests. You should expect that your requests for services or information would be managed efficiently, professionally, and with expertise. You should expect quick response time and follow-up, so that you are aware of what is happening with your request for service or information at all times. You should expect that we will always under-promise and over-deliver!