Private Membership FAQs

What is a concierge service?
A concierge service is designed to provide busy people with assistance to help manage personal and professional “To Do” lists. We can help improve your quality of life by giving you back your time to focus on the things you’d prefer to be doing. We can be your own personal concierge, just like you’d find in a luxury hotel or resort. We make the impossible happen!

Are personal assistance or concierge services expensive?
Hiring your own personal concierge is surprisingly affordable! It’s like having a five-star hotel concierge on the other side of your computer screen or telephone. We offer flexible options, depending on the program or service that best fits your needs. You may contract our services by the call, by the hour, by the membership, or by the program. Give us a call for a complimentary consultation. We accept VISA, MasterCard, American Express, PayPal, checks, money orders, or cash. Payment is required as services are rendered.

Do I need a membership to use Southwest Concierge?
Absolutely not.  Anyone can use Southwest Concierge. If you enjoy saving time, need a pair of extra hands, are frustrated by the poor customer service you’ve received, or you’re searching for a one-stop information resource, then you can take advantage of what we have to offer. Our services are tailored to meet your unique lifestyle and needs and are perfect for people with busy schedules, executives, company employees, business clients, hotel guests, apartment tenants, and visitors to our growing city. ANYONE can benefit from Southwest Concierge!

What hours are services available?
Concierge Services are available 6 a.m. – 9 p.m., Monday – Friday, and Saturday 7 a.m. - 7 p.m. Personal Assistants are available Monday – Saturday upon request. Some additional charges apply at other times.

How do I contact Southwest Concierge to request services?
We accept orders via telephone, e-mail, fax, or Web inquiry. We require a minimum of 24 hours to complete a service request and will accommodate requests as quickly as possible. We’ll do our utmost to accommodate emergency requests, although an additional service fee may be assessed at the time of payment.

What is your Preferred Vendor Referral Network?
Our Preferred Vendor Referral Network is a network of service professionals and businesses that have partnered with Southwest Concierge to provide the best in quality services to our clients. All vendors must meet specific criteria, must be appropriately licensed and insured, must be able to provide excellent references and be completely committed to providing the very best in customer service!

What should I expect from Southwest Concierge?
As a client of Southwest Concierge, you should expect to receive prompt attention to your requests. Your services and personal information will be managed efficiently, professionally, and with expertise. We’ll respond quickly and follow-up, keeping you up-to-date on your request for service or information. We have a strict privacy policy and respect your confidentiality. We deliver on our promises.