Resident FAQs

What is a Concierge Service?

• A concierge service is designed to provide busy people with assistance in managing their daily, personal and professional tasks or “to do” lists. Our services improve our clients’ personal and professional lives by giving them back time to focus on the things they need to do or would prefer to do. We operate as our client’s own personal concierge, often found only in a luxury hotel or resort. We make the impossible happen!

Are Personal Assistance or Personal Concierge services expensive?

• Although much like having a 5-star hotel concierge on the other side of your computer screen, telephone or even in your building’s lobby, having your own personal concierge is surprisingly affordable! Depending on the diversity of the program or service that best fits your resident’s needs, prices can certainly very as we custom tailor a program specifically for your property.  Southwest Concierge provides for monthly, quarterly or annual invoicing.  Give us a call for a complimentary consultation.

Do my residents need a membership to use Southwest Concierge’s Services?

• Absolutely not; our membership programs are designed for individuals who don’t have the luxury of an on-site concierge at their home or business.  Anyone looking to save time, needing a pair of extra hands, frustrated by poor customer service, or searching for a one-stop information resource can use the Southwest Concierge Service kiosk! Our services are tailored to meet our clients' unique lifestyles, so the programs and services we offer cater to busy professionals, company employees, business clients, hotel guests, apartment residents, and visitors to our growing city. ANYONE can benefit from Southwest Concierge!

What hours are services available?

• Our normal concierge hours are:
• Monday through Friday
• On-Site Concierge Services:  7:00am to 7:00pm
• Personal Assistants: 7:00am to 6:00pm; By Appointment
  
  
• Saturday & Sunday
• On-site Concierge Services : 8:00am to 5:00pm
• Virtual Concierge Services: 24 hours


• Personal Assistants:  24 hours
  

How do I contact SW Concierge to request services?

• We accept orders at the lobby kiosk, via telephone, email, fax, or web inquiry. We require a minimum of 24 hours to complete a service request and will accommodate requests as quickly as possible. We will do our utmost to accommodate emergency requests, although an additional service fee may be assessed at time of payment.

What Is Your Preferred Vendor Referral Network?

• Our Preferred Vendor Referral Network is a network of service professionals and businesses that have partnered with Southwest Concierge Services to provide the best in quality services to our clients. All service vendors must meet a specific criteria, must be appropriately licensed and insured, must be able to provide excellent references, and must be completely committed 100% to providing the very best in customer service!

What Should I Expect From Southwest Concierge Services?

• As a client of Southwest Concierge Services, you should expect to receive prompt attention to your requests. You should expect that your requests for services or information would be managed efficiently, professionally, and with expertise. You should expect quick response time and follow-up, so that you are aware of what is happening with your request for service or information at all times. You should expect that we will always under-promise and over-deliver!